F.A.Q.

Every associate team member has been chosen to join the P2T team because of their experience and training. Their qualifications and counselling memberships have been verified. You can check each team members qualificactions on their 'More about me' pages in the TEAM section.

We are experienced qualified, registered and insured counsellors/psychotherapists. Kay and Roger are EMDR practitioners. Each associates qualifications and CPD are listed on their 'More about me' pages. 

We actively engage in regular CPD (continuous professional development) to maintain and continually enhance my professional practice. 

Each associate holds and maintains their own insurance, membership registrations, ICO and DBS certifcates.

Where low-cost counselling is offered by a trainee counsellor, they are carefully selected, in the final stages of professional training, and work under regular clinical supervision with support from the wider P2T team.


Counselling is a collaborative and empowering process, and the goal is to help you build resilience, gain self-awareness, develop coping strategies, and improve your overall mental health and well-being.

Our first session together will include an initial assessment, which may involve exploring your history, relationships (past and present), and mental wellbeing. We will also discuss your goals and expectations so that, together, we can determine the most appropriate course of action. We will agree to regularly review your goals and progress. During your sessions, we will work together to explore and address your concerns and work towards achieving your goals. We may talk about emotions, relationships and experiences, practice different coping techniques and strategies, set goals, and create action plans.

Your counselling sessions will normally be booked for the same day and time every week and last 50-60 minutes. However, we seek to offer flexibility, if possible. Counselling can be short or long term. After our initial appointment you can book a regular time slot very week.

Counselling can cover any life-area, at times it can feel a bit like untangling a giant knotted ball of string, so determination and commitment are often required. It can take a bit of time to ‘settle’ into the process and it’s important to know that as we work together through issues and emotions, it can, at times, feel as though things are getting worse. For most people this feeling is temporary and most people begin to experience progressive improvement to their well-being.
Payment can be made by BACS transfer and is required in full 48 hours before your session. International payments can be made via Wise and likewaise are required to be made 48 hours before your session.

You can block book your sessions or we can agree a rolling weekly or fortnightly schedule.

Subject to availability you can book different days/times each week to accommodate shift work or other responsibilities.

If you are unable to attend a booked session, please notify your counsellor as soon as possible and I/they will seek to find an alternative date/time.

Late notifications, within 24 hours of your appointment, will be charged the full fee.

We can occasionally offer reduced fee sessions, for students or those on low income. Please feel free to ask if there is any current reduced-fee availability when you enquire. 
Yes. 
At Kays office: There is free and unlimited parking on the road opposite or surrounding roads. Please do not park on the driveway (unless pre-agreed) as access is required. 

At Jacqui's office: Free and unlimkited parking onsite.

Rogers office. On road parking outside.

Helens office: On road parking outside.
No. 
Session times are staggered so you should not meet anyone on arrival or leaving of your sessions; therefore please do not arrive earlier than your booking start time. 
Generally it is inappropriate to have anyone else other than the counsellor and the client in the session unless it is specifically a couples or family session, which I do not currently offer.

If you have children you will need to make arrangements for them to be cared for whilst you are at your session appointment.

If a family member or friend is driving you to your appointment, they are welcome to wait in their car outside of the building or there are some cafes nearby where they could buy a drink.

No. Most clients self-refer. However, we can accept referrals from GP’s, charities and other local counsellors.
Kays office: The counselling room is on the ground floor, there is a gravel driveway. There are 2 low steps at the front door. The front door is wide but not accessible for a wheelchair.

Jacqui's office: Is on the ground floor, there is a gravel driveway. Doorways are not easily accessible for a wheelchair.

Rogers office: Is on the ground floor. Doorways are not accessible for a wheelchair.

Helens Office: Is located on the ground floor and is accessible for wheelchair users.