F.A.Q.

Counselling is a collaborative and empowering process, and the goal is to help you build resilience, gain self-awareness, develop coping strategies, and improve your overall mental health and well-being.

Our first session together will include an initial assessment, which may involve exploring your history, relationships (past and present), and mental wellbeing. We will also discuss your goals and expectations so that, together, we can determine the most appropriate course of action. We will agree to regularly review your goals and progress. During your sessions, we will work together to explore and address your concerns and work towards achieving your goals. We may talk about emotions, relationships and experiences, practice different coping techniques and strategies, set goals, and create action plans.

Your counselling sessions will normally be booked for the same day and time every week and last 50-60 minutes. However, we seek to offer flexibility, if possible. Counselling can be short or long term. After our initial appointment you can book a regular time slot very week.

Counselling can cover any life-area, at times it can feel a bit like untangling a giant knotted ball of string, so determination and commitment are often required. It can take a bit of time to ‘settle’ into the process and it’s important to know that as we work together through issues and emotions, it can, at times, feel as though things are getting worse. For most people this feeling is temporary and most people begin to experience progressive improvement to their well-being.

Coaching is a dynamic and collaborative process designed to empower you to reach your full potential, both personally and professionally. The aim of coaching is to help you gain clarity, set meaningful goals, overcome obstacles, and achieve the success you desire in various areas of your life.

Our first session will focus on understanding your current situation, identifying your aspirations, and setting clear, achievable goals. We will explore your strengths, challenges, and any barriers that may be holding you back. Together, we will create a customised action plan that outlines the steps you need to take to move forward. We will regularly review your progress and adjust the plan as needed to ensure that you stay on track.

Coaching sessions are typically scheduled on a regular basis, often weekly or bi-weekly, to maintain momentum and provide consistent support. However, I strive to offer flexibility to accommodate your schedule and needs. Coaching can be short-term, focusing on specific goals, or long-term, allowing for deeper exploration and sustained growth.

Coaching can cover a wide range of areas, from career development and leadership to personal growth and life transitions. The process may involve identifying limiting beliefs, building confidence, enhancing skills, and creating strategies to overcome challenges. At times, the journey may feel challenging as you step out of your comfort zone, but this is often where the most significant growth occurs.

It’s important to approach coaching with commitment and an open mind, as the process requires active participation and a willingness to embrace change. While it may take time to see results, most clients experience a sense of progress and empowerment as they work towards their goals.

Payment can be made by BACS transfer and is required in full 48hrs before your appointment.

You can block book your sessions if that is helpful.

Subject to availability you can book different days/times each week to accommodate shift work or other responsibilities.

If you are unable to attend a booked session, please notify me as soon as possible and I will seek to find an alternative date/time.

Late notifications, within 24 hours of your appointment, will be charged the full fee.

We can occasionally offer reduced fee sessions, for students or those on low income. Please feel free to ask if there is any current reduced-fee availability when you enquire. 

Yes. 
At Kays office: There is free and unlimited parking on the road opposite or surrounding roads. Please do not park on the driveway (unless pre-agreed) as access is required. 

At Jacqui's office: Free an unlimkited parking onsite.

Rogers office. On road parking outside.

Helens office: On road parking outside.

No. 
Session times are staggered so you should not meet anyone on arrival or leaving of your sessions; therefore please do not arrive earlier than your booking start time. 

Generally it is inappropriate to have anyone else other than the counsellor and the client in the session unless it is specifically a couples or family session, which I do not currently offer.

If you have children you will need to make arrangements for them to be cared for whilst you are at your session appointment.

If a family member or friend is driving you to your appointment, they are welcome to wait in their car outside of the building or there are some cafes nearby where they could buy a drink.

No. Most clients self-refer. However, we can accept referrals from GP’s, charities and other local counsellors.

Kays office: The counselling room is on the ground floor, there is a gravel driveway. There are 2 low steps at the front door. The front door is wide but not accessible for a wheelchair.

Jacqui's office: Is on the ground floor, there is a gravel driveway. Doorways are not easily accessible for a wheelchair.

Rogers office: Is on the ground floor. Doorways are not accessible for a wheelchair.

Helens Office: Is located on the ground floor and is accessible for wheelchair users.